Reviews

Marian,
5.0

10.08.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Accommodation simply exceeded expectations. Joanne was extremely helpful at booking time and on arrival. Great location. Perfect base for our short stay in Newcastle. Would have been perfect for a much longer one too. Thank you so much.


Response:

Dear Maria, Many thanks for taking the time to review your recent stay with us and thanks for the fantastic feedback. I will certainly ensure that your comments about Joanne are shared with her and its great to read such positive feedback. We do hope that we can welcome you back again very soon! Kind regards Matthew Whittaker Cluster Manager

David,
5.0

23.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Faultless. Said the same on trip advisor also.


Response:

Dear David, Many thanks for the great review and score. It really was amazing that you found us faultless that was great praise indeed. We very much hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager

denise,
5.0

03.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Excellent spotless accommodation which is in great location with lots nearby. Nice helpful friendly staff on arrival and departure, will definitely be returning in the future. Thanks


Response:

Dear Denise Many thanks for taking the time to review your stay and thanks for the great feedback and score. It was great to read how much you enjoyed your stay with us and great to read the feedback about the team as well. We look forward to welcoming you back again very soon. Kind regards Matthew Whittaker Cluster Manager

Juan,
5.0

08.05.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Exceeded expectations, we had a great time


Response:

Dear Juan, Many thanks for reviewing your recent stay and we really appreciated the great feedback. We are delighted that we exceeded your expectations that really is fantastic feedback. We hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager

shirley,
4.8

26.04.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Very knowledgeable and friendly lady on reception made our stay enjoyable.


Response:

Dear Shirley, Thank you for taking the time to review your stay with us at the PREMIER SUITES Newcastle and thanks for the great feedback. I will ensure that your kind comments are passed onto my colleague and we hope that we can welcome you back again very soon. Kind regards Matthew GM