Reviews

Daniel,
5.0

04.10.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Very good stay! Staff was very helpfull with our late arrival, a nice security guard meet us upon arrival. The apartments was really nice and clean :)


Response:

Dear Daniel Many thanks for taking the time to review your stay and thanks for the feedback. It was great to read that you enjoyed your stay with us and that you late arrival was trouble free. We hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager

Philip,
4.8

24.08.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Had a great stay even with the building work outside (beyond the control of the accommodation.) Would highly recommend and will be looking for another opportunity to stay myself! We visited as a party of 6 (was supposed to be 11) and so we had 5 suites booked. Everyone of them was lovely and the staff there were very friendly and helpful.


Response:

Dear Philip Many thanks for taking the time to review your recent stay thanks for the fantastic feedback. I am sorry that there were external works taking place this was not something that we were in control of and I am sorry that they disturbed you while you were with us. We really appreciate the comments about the team and I will ensure that these are shared with them. We do hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager

Marian,
5.0

10.08.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Accommodation simply exceeded expectations. Joanne was extremely helpful at booking time and on arrival. Great location. Perfect base for our short stay in Newcastle. Would have been perfect for a much longer one too. Thank you so much.


Response:

Dear Maria, Many thanks for taking the time to review your recent stay with us and thanks for the fantastic feedback. I will certainly ensure that your comments about Joanne are shared with her and its great to read such positive feedback. We do hope that we can welcome you back again very soon! Kind regards Matthew Whittaker Cluster Manager

David,
5.0

23.07.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Faultless. Said the same on trip advisor also.


Response:

Dear David, Many thanks for the great review and score. It really was amazing that you found us faultless that was great praise indeed. We very much hope that we can welcome you back again very soon. Kind regards Matthew Whittaker Cluster Manager

denise,
5.0

03.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Excellent spotless accommodation which is in great location with lots nearby. Nice helpful friendly staff on arrival and departure, will definitely be returning in the future. Thanks


Response:

Dear Denise Many thanks for taking the time to review your stay and thanks for the great feedback and score. It was great to read how much you enjoyed your stay with us and great to read the feedback about the team as well. We look forward to welcoming you back again very soon. Kind regards Matthew Whittaker Cluster Manager